Frequently Asked Questions

1. What is Servorian?

Servorian is a workspace-based business operations platform for service businesses that need job scheduling, client records, invoicing, credit notes, products, services, suppliers, and financial settings connected in one place.

2. Who is it built for?

It is designed for small businesses that schedule work, manage clients, use reusable products or services, and need billing records to stay close to the operational work they relate to.

3. What can I manage in a workspace?

• Clients, including business and individual records
• Jobs, including scheduling details, statuses, files, messages, tasks, costs, and location information
• Products, services, categories, brands, and suppliers
• Invoices, payments, credit notes, and financial snapshots
• Business settings such as identity, GST defaults, payment methods, finance accounts, and calendar settings
• Team users, workspace roles, charge rates, and pay rates

4. Is this just an invoicing app?

No. Invoicing is part of the workflow, but the aim is to keep jobs, clients, catalogue data, supplier information, payments, and workspace settings connected so billing does not sit in a separate back-office tool.

5. How do jobs work?

Jobs belong to a workspace and are linked to clients. They can include scheduled dates, start times, durations, statuses, operational details, costs, tasks, documents, messages, and related billing context.

6. What billing features are included?

Workspaces can create draft invoices, issue or void invoices, record payments, manage credit notes, and use reusable financial settings such as GST defaults, payment methods, income accounts, and expense accounts.

7. Can I manage products and services?

Yes. The app includes product and service catalogues, plus related categories, brands, supplier-linked data, service durations, and pricing information that can be reused across operational and billing workflows.

8. How does team access work?

Each workspace can have team users with workspace roles. Members can use the workspace, while workspace admins and owners can manage team users and workspace settings. Platform administration is separate from workspace administration.

9. Is account access protected?

Yes. The app includes secure sign-in, email verification, pending email-change verification, password reset flows, two-factor authentication, session management, and admin controls for disabling or anonymising accounts when needed.

10. Does the app support subscriptions and payments?

Yes. The platform includes subscription billing controls and Stripe-connected payment flows where configured. Workspaces also have their own billing settings for the invoices and payment records they manage.

11. Can users get support inside the app?

Yes. The app includes support request workflows, support replies, notification inboxes, and system messages so users can raise issues without leaving the platform.

12. How are feature priorities decided?

The product is being built by a small independent operation with a focus on real small-business workflows. The goal is for feature direction to be shaped by the people using the software, with the most demanded improvements moving first.

13. Who should I contact with legal, billing, or account questions?

Use the contact details listed on this page or the support and billing channels available inside the application.